Technical Customer Support Specialist

Responsibilities ^ Act as the first line of support for customers via email, phone, and chat ^ Manage a ticket queue to provide prompt high-quality responses, timely follow-up, and satisfactory resolutions ^ Explain technical concepts in simple, understandable language ^ Skillfully gather and analyze information, troubleshoot complex technical issues, and proactively identify trends ^ Independently manage your time, make decisions, and stay organized in a fast-paced, multi-tasking environment ^ Suggest and help implement process improvements, contribute to shared documentation and create best practices ^ Lead the technical implementation of new product subscriptions Candidate Requirements ^ Associate or Bachelor’s degree (preferred) ^ 1+ years of experience in a technical customer support role ^ Experience working with radio station automation systems and software, SaaS products ^ Familiarity with basic web technology, software, and social media ^ The ability to communicate clearly, effectively, and professionally and vary messaging to different audiences ^ A proactive nature, self-motivation, and dependability ^ A willingness to accept feedback and strive for continuous improvement Apply to This Position Full Name* Email* Phone* Paste Your CV Here* Submit Application Other Job Openings All Marketing Research and Development Sales Support Senior Demand Generation Specialist Marketing Technical Content Marketing Specialist Marketing Senior Web Designer Marketing Email Marketing Manager Marketing Technical Marketing Specialist Marketing Technical Customer Support Specialist Support Sales Representative Sales Technical Support Team Lead Support Product Manager Research and Development DevOps Engineer Research and Development 12Next newsletter image Stay Tuned Subscribe to the Action1 newsletter for tips, news and more exclusive resources. E-mail Address SUBSCRIBE PLATFORM Patch Management Third-Party Patching Vulnerability Management Software Deployment Remote Access Unattended Access Endpoint Management Reports and Alerts Solution for MSPs Product Demo One-to-One Demo Free Edition Pricing Replacement Program SOLUTIONS Compliance Overview PCI DSS HIPAA SOC 2 CIS CSC ACSC Essential Eight GLBA/FFIEC Education RESOURCES Support Documentation Developer API Integrations Roadmap Service Releases How-to Articles Top 5 Free Apps Research and Guides Blog FAQ Status North America Status Europe Status Australia COMPANY Contact Us About Us Case Studies Testimonials Analyst Coverage Leadership Request Quote News Careers Login Sign Up LEGAL Security Vulnerability Disclosure Terms of Service Privacy Policy Cookie Policy GDPR Compliance Sitemap CONTACTS  +1-346-444-8530  Toll Free: 833-444-8530  2929 Allen Parkway Suite 200, Houston, TX 77019 LinkedIn Follow Follow Facebook Twitter YouTube Copyright © Action1 Corporation 2025 The Capterra, SoftwareAdvice and GetApp logos are service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. By clicking "Accept All Cookies" you agree to the storing of cookies on your device to enhance your experience on our website and assist in our marketing efforts. You can read more about our Privacy Policy Manage cookies Accept All Cookies Reject cookies

Salary : $41,000 - $58,000