What are the responsibilities and job description for the Customer Technical Support Engineer position at Siemens Energy?
A Snapshot of Your DayCustomer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams.How You’ll Make an ImpactSupport the Siemens EnergyIndustrial Application steam turbine technical services business with creatinginspection plans, reviewing findings, developing repair plans, supporting shoprepairs, and writing reports for existing equipment.Update fleet records toreflect steam turbine and valve configurations and support the technicalservices case queues by reviewing fleet data and answering questions asked byinternal and external customers.Provide technical supportand leadership for root cause investigations, inspection and repair quotesupport to the marketing organization, and technical instructions tomanufacturing, supply chain management, or field service for disposition ofproduct deviations.Lead and / or support steamturbine R&D projects by performing calculations, ensuring drawings areissued to required dates, and completing tasks within allocated budgets.Provide mark-ups andinformation to direct drafting personnel so that they may correctly reviseexisting engineering drawings and / or create new engineering drawings. Review,modify, and sign-off engineering drawings.Provide technicalinstructions to the field in support of turbine installation or troubleshootingactivities and support business cost reduction and process improvementinitiatives.What You BringBachelor of Science inEngineering required. Mechanical field preferred.3 years of relevantexperience required, with at least 1 year of technical engineering experiencewith rotating equipment. Fundamental understanding of mechanical engineeringprinciples required; Candidates with more years of experience may be consideredfor a higher- level position.Problem-solving mentalityand the ability to collaborate with internal and external business partners tocreate solutions.Rotating equipment productknowledge and familiarity with the product design.Knowledge of root causeanalysis and the process, and curiosity about creating customer-focusedsolutions.Additional Preferred Skills : Rotating equipment designexperience, preferably of steam turbines.Background in reliability,manufacturing, design, or operations of rotating equipmentAdditional Details : Approximately 25% travel,both domestic and international with ability to obtain a passport.Occasional work duringoff-hours and weekends is required to support 24 / 7 operations.Must be willing to relocateif not in commuting distance of Houston, TXApplicants must be legallyauthorized for employment in the United States without need for current orfuture employer-sponsored work authorization. Siemens Energy employees withcurrent visa sponsorship may be eligible for internal transfers.About the TeamWho is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90 countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy : Our Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards / BenefitsCareer growth and development opportunitiesSupportive work cultureCompany paid Health and wellness benefitsPaid Time Off and paid holidays401K savings plan with company matchFamily building benefitsParental leave#pageEqual Employment Opportunity StatementSiemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or locallaw.
