What are the responsibilities and job description for the Dental Treatment Coordinator position at Active Dental?
Join a Team that Values Your Contributions - Active Dental is Different!
We are looking to add a Dental Treatment Coordinator to the team! We currently have 5 Locations across Dallas-Fort Worth, TX - Irving, Plano, Frisco, Flower Mound and Prosper
We are a fast-growing, privately owned dental practice, seeking a Dental Treatment Coordinator to join our team.
We are looking for a candidate who understands the importance of Growth, Mentoring/Development, and Community .
Position Overview:
We are looking for a Treatment Coordinator to help us go to the next level with our service. You will be expected to effectively communicate with patients about possible treatment plans we have to offer. You will also explain treatment options and related costs. The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information about the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements. You are expected to create a calm and warm environment for patients who are otherwise anxious and concerned about the affordability of dentistry. The Treatment Coordinator will also coordinate as needed, with other offices making sure that referrals and correspondence are received and followed up on.
Responsibilities:
- Prepare financial treatment plans, calculate fees based on fee schedules, and present plan options to patients
- Make all financial arrangements with the patient after the doctor has left the consultation
- Assist patients with financial options, insurance questions, and treatment concerns
- Be present during comprehensive exams to understand patient needs
- Handle objections to a proposed treatment
- Educate patients as necessary, regarding dental benefits
- Determine dental benefit eligibility. limitations, and payment estimates as necessary
- Follow up with large treatment cases and fulfill specific patient requests
- Assisting in all administrative tasks at the front office, including answering phones, and collecting payments
We are looking for someone who:
- Loves working in a friendly and positive environment
- Feels comfortable having financial conversations with patients and fielding objections
- Has the ability to prioritize and plan ahead
- Loves working as a team to achieve bonus goals
- Has exceptional communication skills and the ability to demonstrate these skills in both face-to-face and electronic formats including but not limited to phone and email systems with special attention to detail and accuracy
- Demonstrates a positive attitude, self-motivation, organization, and resourcefulness
- Has a strong relationship-building and interpersonal skills- must be able to establish and maintain positive relations with patients
- Has an incredible work ethic
Personal Traits - the most successful employees at Active Dental exhibit the following traits:
- 100% honest and ethical - able to develop the trust and confidence of internal and external customers
- Smile-DNA - Genuinely Happy with a built-in desire to make people Smile
- Mature - willing to ask for help in real time and admit mistakes
- Self-motivating - a proactive problem solver and an excellent communicator
- Detail Oriented - well organized with a fanatical focus on details
- Team player - willing to put the interests of the team above your own
- Incredible people skills and professionalism in person, on the phone, and through email
- Exquisite time management, prioritization, and the ability to remain organized and control chaos
- Unparalleled intensity and quality of work, with an insatiable appetite to get the job done
- Seeks opportunity in change and does not fear a dynamic environment
Perks:
- Fast Growing, Top-Quality, Privately Owned Office
- Huge Opportunity for Advancement
- Competitive Income Potential!
- Enjoyable, Respectful Professional Environment
- Growth: Connect, Learn, Mentor, Share
- Company-provided Seattle Study Club Membership and CE courses
- State-of-the-Art Equipment Top-Tier Dental Supply Brands
- Highly competitive compensation…and has the potential to be even more with bonus incentives!
- Active Dental Culture!
Active Dental Core Values
At Active Dental, we pride ourselves on upholding these core values in everything we do:
- A - Accountability
- C – Communication
- T – Teamwork
- I – Innovative
- V – Vision
- E – Empathy
- - Positivity
The Active Dental team strives to exemplify these core values and the next team member will be expected to as well.
Your role will be vitally important to keeping our practice running smoothly & maintaining our valued patients in the highest level of dental health. As you are excited by these extraordinary opportunities…we look forward to hearing from you very soon!
Want to learn more about Active Dental and our locations? Check out our website at ActiveDentalDFW.com
