Intake Coordinator

mission is to provide patient-centered, evidence-based, collaborative mental healthcare for all.

As employees of Active Path, we are healers. We are made up of a diverse group of individuals who are committed to provide hope in the communities where we live and work.

We are looking for an experienced Intake Coordinator who brings respect, empathy, and kindness to potential patients. Working in the corporate office, this individual is the first point of contact for prospective new patients at Active Path Mental Health. The successful individual will assist in bringing new patients in through phone and web inquiries, verifying insurance benefits are active, performing phone screens and scheduling evaluations with a provider with the intent of getting patients into treatment.

You will be responsible for:

• Serving as the first point of contact and advocating for prospective patients, greeting them through the phone with empathy, respect, kindness, and patience.
• Screening potential patients utilizing the APMH criteria in a phone consultation.
• Collaborating with fellow Intake members to track and achieve monthly team metrics.
• Operating with a sense of urgency to deliver a high-standard level of customer service to prospective patients.
• Scheduling prospective patient consultations and evaluations promptly.
• Identifying all paperwork and items are complete when performing quality assurance work on an evaluation.
• Responding to voicemails in a timely manner, or ensuring that the messages get to the appropriate person quickly.
• Utilizing the intake dashboard to follow up with patients who have completed consults, and move them to the next stage of the funnel.
• Scheduling post treatment follow-ups.
• Answering questions regarding APMH service offerings.
• Obtaining and coordinating referrals from referring providers and insurance companies.
• Following up with potential patients for various medical history or paperwork needed prior to a provider evaluation or submission to insurance.
• Coordinating collaborative care calls with referring providers and peer review calls with insurance payers.
• Serving as back up to Patient Care Coordinators in the scheduling of new patient starts and treatments.
• Other administrative responsibilities such as data entry, collecting payment information, requesting records, and scheduling appointments using APMH’s EHR and CRM systems.
• Other duties, as assigned.

You will be successful, if:

• You possess a Bachelor’s degree in psychology, healthcare administration, or related field, preferred.
• You have a minimum of one year of experience working in an administrative role within the medical field, with a strong focus on coordinating patient services.
• You can demonstrate one year of experience working in admissions in behavioral and/or mental health, preferred.
• You have experience in scheduling appointments, working with multi-line phone systems, and data entry in EHR and CRM systems, preferred.
• You possess an understanding of insurance processes and terminology.
• You are able to prioritize teamwork above self.
• You demonstrate the ability to adapt and remain resilient with rapidly changing priorities.
• You have a proven record of working in a dynamic, high-demand, fast-paced environment.
• You are able to work successfully in collaborative and independent environments.
• You demonstrate a focus on patient care being executed at high levels.
• You possess excellent written and verbal communication skills.
• You are able to maintain professionalism with internal and external stakeholders.
• You demonstrate the ability to maintain patient and clinic confidentiality, in accordance with HIPAA regulations.

At Active Path Mental Health, we value our diverse communities and are proud to be an Equal Opportunity Employer. APMH recruits, hires, trains, compensates and promotes without regard to race, color, religion, gender, gender identification, age, national origin, sexual orientation, marital status, veterans' status, mental or physical disability, genetic information or any other legally protected status unrelated to a particular job's requirements or an individual's performance and qualifications

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Financial planning services
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Medical Specialty:

• Psychiatry

Schedule:

• 8 hour shift
• Day shift

Experience:

• EHR systems: 1 year (Required)
• Intake: 1 year (Preferred)
• Multi-line phone systems: 1 year (Required)
• Administrative experience: 1 year (Required)

Ability to Relocate:

• Portland, OR 97223: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25