What are the responsibilities and job description for the Intake Coordinator position at LHC Group?
Summary
We are hiring for an Intake Coordinator to support our Portland, OR area patients.
At Assured Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
employee wellness programs
flexibility for true work-life balance
holidays & paid time off
continuing education & career growth opportunities
company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
*Responsibilities
The Intake Coordinator receives and analyzes incoming referral and order calls while effectively communicating patient/referral information to appropriate teams.
Obtains demographic and clinical information from clients, physician’s offices, and other referral sources to compile referrals.
Verifies new referring physician licenses on referrals taken in department.
Researches coverage or pay source for each referral and verifies commercial policies and HIQA.
Educates prospective patients, families, physicians, and hospitals regarding home health services available.
Serves as a liaison between clinical and marketing staff.
The intake coordinator receives and analyzes incoming referral and order calls.
Responsibilities
- Answers phones and appropriately triages phone calls to Intake Team.
- Effectively communicates patient/referral information to appropriate Intake staff and branches.
- Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
- Coordinates communication of referral information with Intake Specialist RN.
- Maintains a call log for all incoming calls.
- Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
- Verifies new referring physician licenses on referrals taken in department.
- Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
- Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
- Educates prospective patients, families, physicians, and hospitals regarding home health services available.
- Serves as a liaison between clinical and marketing staff.
- Attends and participates in annual in-service training programs.
- Manages patient ping feed throughout the day, in applicable markets.
- Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
- Any other duties as assigned.
Education and Experience
- Minimum of high school education or G.E.D.
- Minimum of one (1) year experience in office procedures.
- Minimum of one (1) year insurance/medical experience.
Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
