Demo

Customer Account Specialist

Active Staffing Services
Grand Rapids, MI Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/24/2025

Overview

We are seeking a dedicated and enthusiastic Customer Account Specialist to join our team in Grand Rapids, MI. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

  • Manage customer accounts and maintain accurate records of interactions.
  • Provide outstanding customer service by addressing inquiries and resolving issues promptly.
  • Collaborate with internal teams to ensure customer satisfaction and timely delivery of services.
  • Assist customers with product information, order processing, and account updates.
  • Identify opportunities for upselling and cross-selling products and services.
  • Follow up with customers to ensure their needs are met and gather feedback.
  • Stay informed about product offerings and company policies to provide accurate information.

Qualifications

  • Proven experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in using customer relationship management (CRM) software.
  • Detail-oriented with strong problem-solving abilities.
  • Positive attitude and a team player mentality.
  • High school diploma or equivalent; additional education is a plus.
  • You should be proficient in :

  • Customer Service
  • ID : 8SR6Ct

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