What are the responsibilities and job description for the Customer Service Account Specialist position at Active Staffing Services?
Overview
We are seeking a dedicated and enthusiastic Customer Account Specialist to join our team in Grand Rapids, MI. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Manage customer accounts and maintain accurate records of interactions.
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Collaborate with internal teams to ensure customer satisfaction and timely delivery of services.
- Assist customers with product information, order processing, and account updates.
- Identify opportunities for upselling and cross-selling products and services.
- Follow up with customers to ensure their needs are met and gather feedback.
- Stay informed about product offerings and company policies to provide accurate information.
Qualifications
You should be proficient in :
ID : 8SR6Ct
