What are the responsibilities and job description for the Experienced Customer Care Specialist / Service Scheduler position at Big Lake Appliance Service?
Benefits:
- 401(k) matching
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
Job Title: Customer Care Specialist / Scheduler
Company: Big Lake Appliance Service
Location: Coopersville, MI
Job Type: Full Time
Company: Big Lake Appliance Service
Location: Coopersville, MI
Job Type: Full Time
About Us
At Big Lake Appliance Service, we don’t just fix appliances—we save the day, one broken appliance at a time! Our team is all about delivering top-notch service with a smile, and we’re on the lookout for a friendly, organized, and energetic Customer Care Specialist / Scheduler to keep our operations running smoothly. If you love chatting with people, solving problems, and keeping things in order, this job is for you!
What You’ll Be Doing
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Be the voice of Big Lake! Answer customer calls and make their day better with your friendly attitude.
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Master the schedule. Book, organize, and adjust service appointments like a scheduling ninja.
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Keep things running smoothly. Dispatch technicians, update records, and make sure everyone is where they need to be.
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Solve problems like a pro. Handle reschedules, questions, and customer concerns with confidence.
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Be a team player. Communicate with technicians so they have all the info they need to get the job done right.
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Make billing a breeze. Process payments and provide billing info when needed.
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Lend a helping hand. Assist with other office tasks to keep things running efficiently.
What We’re Looking For
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Customer service superstar! You love helping people and making their day easier.
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Organized multitasker. Juggling schedules, calls, and emails? No problem!
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Tech-savvy. Comfortable using scheduling software and basic computer applications.
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Quick thinker. You can handle challenges with a smile and find solutions on the fly.
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Great communicator. Whether it’s over the phone, email, or in person, you know how to get the message across.
Perks & Benefits
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Competitive pay. Because we know great work deserves great compensation!
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Paid time off. Work hard, rest well!
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Opportunities to grow. We love promoting from within.
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Awesome work environment. Join a team that feels more like a family.
Ready to Join Us?
If you’re ready to bring your A-game and make a difference in our customers’ lives, we want to hear from you! Send your resume and a quick note about why you’d be a great fit to [Insert Email or Application Link].
Come be a part of Big Lake Appliance Service and help us keep homes running smoothly—one repair at a time!
Salary : $20
