What are the responsibilities and job description for the Customer Service & Event Scheduler position at Davenport University?
Customer Service / Event Scheduler
STATUS : Part-time, Non-exempt
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DEPARTMENT : Admissions and Strategic Partnerships
LOCATION : W.A. Lettinga Campus, Grand Rapids, MI
REPORTS TO : Customer Service Manager
SUMMARY :
The Customer Service / Event Scheduler is part of the welcome desk team at the W.A. Lettinga campus location, working shifts at the Welcome Desk. As an event scheduler, this role works closely with Admissions and Strategic Partnership leaders to plan and execute non-athletic facility use rentals, and support campus events held in general and academic spaces at the W.A. Lettinga campus. The coordinator serves as a liaison between the requestor and internal resources such as facilities, IT and catering, using relevant university policies. Arrangements are made with an eye to developing customer relationships from all interactions. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.
RESPONSIBILITIES :
As an Event Scheduler
- Support and staff non-athletic rental events held at the W.A. Lettinga campus by outside clients.
- Manage rental event inquiries, facility tours, and a rental calendar.
- Coordinate site visits with outside clients and vendors.
- Coordinate and input event forms, room reservations, payment arrangements, and catering orders.
- Maintain list of available dates for events, considering the setup and tear down needs of each, and the various locations on campus to avoid double booking.
- Collaborate with public safety, procurement and / or risk management personnel to ensure that all safety, licensing, insurance and liability guidelines are followed.
- Make recommendations for event timing, layout, or other arrangements to ensure a positive experience within the parameters of the facility.
- Work with individuals in key departments (public safety, catering, IT, facilities, etc.) to ensure that institutional requirements are considered when developing and executing event plans.
- Serve as a point of contact for vendors before, during, and after the event.
- Support internal department and student events held on campus.
- Campus tour support and other duties as needed.
As a member of the Welcome Desk team
QUALIFICATIONS :
DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER
Revised : May 10, 2022
