Front Desk Receptionist

Overview: We are seeking a friendly, professional, and customer-oriented Front Desk Associate to join our gym team. As the first point of contact for our members and visitors, the Front Desk Associate will play a key role in creating a welcoming and positive environment. This position involves administrative duties, customer service, and general support to ensure a smooth and efficient operation of the gym.

Key Responsibilities:

• Customer Service:
• Greet members, guests, and potential clients with a warm and welcoming attitude.
• Assist members with inquiries about memberships, services, class schedules, and gym policies.
• Address any member concerns or issues, providing solutions or escalating when necessary.
• Ensure the gym's environment is clean, inviting, and organized.
• Administrative Duties:
• Answer phone calls and emails, providing information or redirecting inquiries to the appropriate team members.
• Manage membership sign-ups, cancellations, and renewals, maintaining accurate records.
• Process payments, including membership dues, retail sales, and any other transactions.
• Keep track of and maintain the inventory for retail products and supplies.
• Scheduling & Coordination:
• Assist with scheduling fitness classes, personal training sessions, and other gym activities.
• Manage appointments and ensure smooth transitions between classes or sessions.
• Keep track of daily member attendance and manage waitlists if necessary.
• Facility Management:
• Monitor the gym's facilities to ensure all equipment is in working order and report any issues to management.
• Assist with maintaining a clean and safe environment in the gym, locker rooms, and common areas.
• Enforce gym policies, ensuring a positive experience for all members.
• Miscellaneous Tasks:
• Assist with promotional activities and events, both online and in person.
• Participate in team meetings and contribute to improving gym operations and member experience.

Qualifications:

• Previous experience in customer service or a front desk role is preferred, ideally in a fitness or health-related environment.
• Strong communication skills and the ability to interact with a diverse range of people.
• Basic computer skills, including knowledge of scheduling software and payment processing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly, approachable demeanor and strong problem-solving skills.
• Must be punctual, reliable, and detail-oriented.

Physical Requirements:

• Ability to stand for extended periods and occasionally lift light to moderate weights.
• Comfortable in a gym environment and familiar with fitness terminology.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 31 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Every weekend
• Monday to Friday

Ability to Commute:

• Hartland, WI 53029 (Required)

Work Location: In person

Salary : $15 - $17