What are the responsibilities and job description for the Patient Services Associate position at Acton Medical Associates, PC?
Acton Medical Associates, PC is looking for Patient Services Associates to join our team! This role is essential to our practice, as the Patient Services Team are the first point of contact for patients arriving for their appointments.
The Patient Services role is a customer service role at our busy medical practice. Daily tasks include:
- Greet and check in patients for appointments
- Verify insurance and demographic information
- Process co-payments
- Schedule patients for follow-up or future appointments
- Answer patient phone calls regarding appointments
- Ensure our patients feel comfortable, welcomed, and have the best experience possible at our practice
Candidates should have:
- High school education or equivalent
- Ability to multi-task, prioritize workload, manage time effectively and perform under pressure
- Customer support/service experience
- Active listening and good communication skills
- Ability to use/learn a multi-line phone and basic computer systems (Word processing, database navigation)
- Customer orientation and ability to adapt/respond to different patient needs
- Medical office experience a plus
Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Acton, MA 01720 (Required)
Work Location: In person
Salary : $18
