ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.
Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.
Salary $55,000 USD
Position Summary:The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.
Essential Duties and Responsibilities:Provide helpdesk support for organization.Organize resources so they are easy to locate.Resolve customer issues with company products.Answer other customer questions and offer them access to helpful resources.Direct questions to the right department when needed.Ensure customer satisfaction.Manage all desk administrative duties.Maintain accurate records of interactions with customers and recurring user problems.Asist in MDM tasks, including application deployment, device profile and deployment.Assist in vulnerability management.Assist Manager IT in the development and execution of company technology strategy.Work across the organization to identify and resolve technology challenges and opportunities.Assist in SharePoint management.
Education:Previous experience working as Help Desk clerk using remote support toolsHigh school graduate mandatory, college preferredSSCM experienceIntune MDM experienceAAD / AD experienceMS Defender experienceMicrosoft Desktop support experience
Work Experience:Strong IT leadership experience (2-5 years)
Job Skills:Strong written and verbal communication skillsProblem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparentInterpersonal skills that function to create connections and positive experiences for customersTechnological skills specific to the company’s products and trouble-shooting practicesPatience with customers and ability to remain calmProject management skillsOrganizational abilities
Communication Skills:Strong customer management and communication skillsStrong oral and written communication skillsAbility to communicate internally and externally with disparate
Certificates, Licenses and Registrations:MS Certifications a plus
Travel:Schedule flexibility ability to travel up to 10%
Environmental Requirements:Most work performed in office
Benefits:
In addition to your base compensation, you will be eligible for the following additional benefits:
- Two weeks of vacation annually, accrued per pay period.
- Three floating holidays, accrued on January 1, April 1 and July 1 each year.
- Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
- Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
- Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
- Free basic life insurance of $10,000 offered through MetLife.
- Employee paid Supplemental Life and Disability Insurance offered through MetLife.
- Employee Assistance Program offered through MetLife
- Employee Discount Program offered through Perkspot.
