What are the responsibilities and job description for the Customer Service Representative - Claims position at Acuity Insurance?
Acuity is seeking a Customer Service Representative - Claims which involves taking loss information over the telephone and electronically from insureds, agents, and claimants. The CSR inputs the information into the system, assigns the claim, offers a rental car when applicable, and issues a page to the handler. This position also processes miscellaneous paperwork, bills, checks, and medical records. The CSR handles glass, towing and minor Workers' Compensation claims.
ESSENTIAL FUNCTIONS:
- Inputs Automobile, Property, General Liability, and Workers’ Compensation losses received via mail, email, fax, webpage, or phone into the Claim System.
- Indexes various claims documents.
- Inputs and pays towing, roadside assistance, and auto glass claims.
- Processes the Workers’ Compensation EXP9 queue. Claims with minimal anticipated activity are set-up and handled by the system/team.
- Matches checks to attachments provided by Claims Representatives. Prepares, folds, and mails checks daily.
- Orders claim payment audit letters and enters all incoming responses.
- Processes medical bills sent in by providers. Sends bills to our third-party reviewer, CorVel. Reviews and resolves discrepancies with CorVel.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
High school diploma.
EXPERIENCE:
Data entry experience required. Customer service experience or training is preferred.
OTHER QUALIFICATIONS:
- Excellent communication skills that lend well to a telephone-based service environment.
- Ability to work between the hours of 7:00 a.m. and 6:00 p.m.
- Computer knowledge with data entry background. Ability to achieve 6,000 - 6,500 keystrokes per hour on alphanumeric data entry with minimal errors.
- Strong attention to detail.
- Ability to work independently as well as in a team environment.
- Capable of adjusting priorities to maintain loss reporting timeliness.
- Near-perfect attendance and scheduling flexibility are essential in support of prompt claim servicing.
- Ability and willingness to voice ideas and opinions in monthly unit meetings.
*Acuity does not sponsor applicants for U.S. work authorization.*
This position is classified as non-exempt
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
