What are the responsibilities and job description for the Call center agent position at Acum Connect?
Welcome to Acum Connect , where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.
Job Overview :
We are hiring a Call Center Agent to assist customers with inquiries, resolve issues, and deliver excellent service. This role requires effective communication skills and the ability to work in a fast-paced
Key Responsibilities :
- Answer inbound calls and assist customers with inquiries.
- Resolve customer concerns and escalate complex issues as needed.
- Document interactions in the company’s system.
- Meet performance goals for call handling and customer satisfaction.
REQUISITOS MÍNIMOS
- High school diploma or equivalent.
- Strong verbal communication and problem-solving skills.
- Ability to multitask and manage time efficiently.
- Proficiency in Microsoft Office and CRM tools.
Benefits :
- Competitive salary range : $16.50 - $26.00 hourly
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment
Last updated : 2024-11-21
Salary : $16 - $26
