What are the responsibilities and job description for the Inbound Call Center Representative position at Acum Connect?
Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.
Job Overview
We are seeking a dedicated Inbound Call Center Representative to handle customer inquiries professionally and efficiently in Austin, TX. This role involves resolving issues, providing information, and ensuring customer satisfaction through effective communication.
Pay Range
$17.50 - $26.00 hourly
Responsibilities
Job Overview
We are seeking a dedicated Inbound Call Center Representative to handle customer inquiries professionally and efficiently in Austin, TX. This role involves resolving issues, providing information, and ensuring customer satisfaction through effective communication.
Pay Range
$17.50 - $26.00 hourly
Responsibilities
- Respond to inbound calls, addressing customer questions and concerns.
- Provide accurate information about services and products.
- Document customer interactions and maintain detailed records.
- Collaborate with team members to resolve complex issues.
- Meet performance metrics, including call resolution and customer satisfaction.
- High school diploma or equivalent; some college coursework preferred.
- Strong verbal communication and active listening skills.
- Ability to multitask and manage time effectively.
- Prior call center or customer service experience is a plus.
- Proficiency with computer systems and data entry.
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment
Salary : $17 - $26
