What are the responsibilities and job description for the Inbound Call Center Representative position at Meet CSP Inc?
We are a growing, customer-centric company located in Austin, TX, seeking a dedicated Call Center Representative to join our team. If you have a passion for helping others, thrive in a fast-paced environment, and have excellent communication skills, we would love to hear from you!
Key Responsibilities:
- Handle inbound and outbound calls in a professional and friendly manner, providing exceptional customer service.
- Resolve customer inquiries, issues, and complaints in a timely and effective way.
- Document customer interactions, update account information, and track service requests accurately in our CRM system.
- Provide accurate product and service information to customers.
- Identify and escalate issues to appropriate departments as needed.
- Meet or exceed individual and team performance goals, including call volume, response time, and customer satisfaction.
- Assist with other administrative tasks or projects as required.
Key Skills & Qualifications:
- High school diploma or equivalent required; some college coursework or a degree is a plus.
- Previous customer service or call center experience preferred, but not required.
- Excellent verbal communication skills with the ability to build rapport and address customer concerns.
- Strong problem-solving abilities and attention to detail.
- Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office and basic computer skills.
- Ability to work independently and in a team-oriented environment.
How to Apply:
If you are ready to be part of a supportive and growing team, we want to hear from you! Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.
Job Type: Full-time
Pay: $20.32 - $24.47 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $24
