What are the responsibilities and job description for the Associate, NOC Engineer position at ACUMERA INC?
Job Description
Job Description
Description : Who We Are
Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations.
Acumen provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumera's remote systems' visibility, robust data security, and simplified compliance services. In 2002, Acumera became our client's trusted network partner.
Duties and Responsibilities
Support network security systems deployed and managed by the organization for its customers
Resolve customer issues while maintaining high levels of customer service
Focus on quality customer service and continuous process improvement
Act as the primary point for managing and resolving customer service technical support issues
Provide customers with quick response times and first call problem resolutions
Requirements : Primary Skill
Good understanding on networking protocols and and technical troubleshooting.
Ethernet, Frame Relay, TCP / IP, HSRP, PPP, VRRP, ISDN, VPN.
Working Knowledge : ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands.
Routing protocols RIP / RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP
Must be able to configure, maintain, and troubleshoot IPSec VPNs.
Hardware : Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B)
Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types.
Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and / or Fortinet firewalls
Qualifications
1-4 years of experience in a network engineer or similar technical role.
Strong communication and interpersonal skills.
Ability to follow processes and procedures accurately.
Customer-focused with a positive attitude.
Quick learner and adaptable to new technologies.
Education
Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.
Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network , or equivalent are preferred.
Benefits
Group medical insurance.
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
