What are the responsibilities and job description for the IT Service Desk Specialist position at Acunor Inc?
Job Title : Associate IT Specialist
Location : Wilmington NC
Time Type : Full time
The Associate IT Specialist is a customer service driven professional committed to providing responsive and thorough assistance to our technology solutions. As a member of the Help Desk team you are the first line of engagement to support users through complex and routine system needs. Your day to day is spent monitoring and prioritizing user ticket queue delivering information and documentation to users delivering projects and tasks to completion and contributing to the overall success metrics of the IT organization with a focus on innovation reputation and speed at the core of daily service delivery.
Responsibilities :
- Deliver exceptional customer service to all stakeholders via phone remote and facetoface interactions with users to provide solution and enhance user skills
- Assist in triaging and responding to tickets received into our global IT Helpdesk.
- Monitor internal IT support channels and field walkup support requests from other Help Desk and IT team members.
- Provide daytoday support and troubleshooting on a variety of hardware solutions (i.e. Mac / PC systems mobile devices office printers audiovisual and video conferencing systems).
- Solve issues effectively and efficiently by leveraging internal and external resources and knowing when to escalate.
- Maintain enduser documentation keeping information current and delivering training and resources as needed
- Support new hires onboarding by provisioning new computers user accounts and peripherals.
- Identify and provide solutions to streamline processes effectively and efficiently
- Manage and maintain Microsoft Windows desktop / server and Active Directory environments
- Understand and implement security administration standards on both Mac and PC
- Stay abreast of current software and technical procedures and identify innovations to enhance current software and technical offerings
- Assist with administrative tasks and other assignments as required.
Qualifications Requirements :
Desired :
Experience in SaaS or other enterprise IT environments.
Experience with Zoom video conferencing.
Experience with Microsoft Intune Endpoint Manager.
Scripting experience (HTML PHP Shell Bash Python etc.)
Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Employment Type : Full Time
Vacancy : 1
