What are the responsibilities and job description for the Acura Service Manager position at Acura of Avon?
The Lorensen Auto Group is in the process of adding a experienced Service Manager within our organization. The individual can expect to work with a team of dedicated employees and a collaborative approach that encourages success upon each member. Potential candidates should have a proven record of success within a process driven environment. Acura of Avon is a Precision Team Premier Dealer.
WE OFFER:
- Major medical & dental insurance
- 401K matching plan
- Paid vacation/holidays
- No Sundays
- Demo or Demo reimbursement
RESPONSIBILITIES:
- Oversee operations in an auto service unit to ensure compliance with quality standards
- Ability to estimate collision repairs
- Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
- Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
- Oversee the hiring and training of an effective auto service team
- Maintain accurate record of all accounts and relevant financial information
- Monitor inventory to regulate and ensure availability of required vehicle parts
- Ensure automotive service staff comply with environmental laws and regulations
- Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
- Listen to client concerns and assist in addressing their issues and resolving challenges
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Assign and schedule work duties to auto service staff according to their skills
- Follow up customers to obtain feedback and ensure they are satisfied with received service
- Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry
QUALIFICATIONS:
- High school diploma or GED required
- 2 or 4 year college degree preferred
- At least 3-5 years of automotive service experience is required
- Must have experience with dealer management systems
- Desire to coach and train team to exceed their goals
- Excellent computer skills needed
- Excellent customer service skills
- Ability to be analytical, problem solve and multitask
- Self-motivated, enthusiastic presence in a team environment
- Strong written and communications skills
- Consistent and stable work history
- Must have valid driver’s license, and clean driving record
