What are the responsibilities and job description for the BDC Representative position at Acura of Libertyville?
McGrath Acura of Libertyville - Libertyville, IL.
We are looking for an experienced BDC Representative that will be the liaison between our company and its current and potential customers.
We are looking for an experienced BDC Representative that will be the liaison between our company and its current and potential customers.
- Family owned and Operated! Great Benefits!
- ROOM FOR GROWTH!
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- 401k (Matching)
- Health Insurance (Health, Dental, Vision)
- Paid Time Off
- Growth
