What are the responsibilities and job description for the Automotive Service BDC Representative position at Arlington Heights Ford LLC?
Arlington Heights Ford / Tasca Auto seeking Full-time openings for talented and outgoing individuals to join our multi-location team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base. Full training available. Great opportunity! EOE Serve as liaison and communicate effectively between the Service department and customers.Contact customers regarding repairs, estimated pick-up times.Take incoming service calls.Schedule service appointments.Inform customers of rental car policies and guidelines.Check e-mails and promptly respond to inquiries.Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet the goals of bringing customers into service department.Attend training as requested by manager.Follows script and instructions from a supervisor. Benefits : 401(k)401(k) matchingDental insurance : EE, EC, ES & FamVision insurance : EE, EC, ES & FamHealth insurance : EE, EC, ES & FamGroup Life and AD&D insuranceDisability insurance - Long-term and Short-termPaid time off Compensation : $15 - $16.50 per hourPerformance based monthly commissions
Salary : $15 - $17
