What are the responsibilities and job description for the Veterinary Client Service Representative position at AcuteVet Animal Urgent Care?
Job Overview
We are seeking a dedicated and compassionate Customer Service Representative to join our privately owned practice. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and care. The ideal candidate will possess a strong understanding of veterinary terminology and animal care, enabling them to effectively assist pet owners and veterinary professionals alike.
Duties
- Respond to customer inquiries regarding services, products, and policies in a friendly and informative manner.
- Provide guidance on pet care, including animal husbandry and handling techniques.
- Utilize knowledge of veterinary terminology to assist clients with questions related to their pets’ health and well-being.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with veterinary staff to relay important information regarding animal care and treatment options.
- Educate customers on the proper use of products and services offered by the company.
- Assist in the restraint of animals when necessary, ensuring safety for both the pet and staff.
- Participate in ongoing training related to animal handling, laboratory procedures, and customer service best practices.
Qualifications
- Previous experience in a customer service role is preferred, particularly within the veterinary or animal care industry.
- Knowledge of animal restraint techniques, veterinary terminology, and animal husbandry practices is highly desirable.
- Familiarity with pet care practices, including dog training is a plus.
- Strong communication skills with the ability to convey information clearly and compassionately.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- A genuine passion for animals and commitment to providing excellent service.
Join our team where your love for animals can shine through your work while making a positive impact on our customers' lives!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Leawood, KS 66211 (Required)
Ability to Relocate:
- Leawood, KS 66211: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20