What are the responsibilities and job description for the Account Support Representative position at ACV Auctions?
What you will do :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Receive inbound calls from ACV customers.
- Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools.
- Perform outbound calls to ACV customers as needed to resolve issues.
- Document activities, strategies and efforts within Salesforce.
- Provide pre- and post-sales support to customers to ensure consistent repeat business.
- Meet or exceed SLA’s to issue resolutions.
- Understand ACV policies and procedures.
- Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
- Present current ACV offerings, products, services and newest features to promote business.
- Communicate with business owners and decision makers in a professional and courteous manner.
- Meet or exceed all goals and KPIs set by management and the department.
- Perform additional duties as assigned.
What you will need :
Compensation : $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
Salary : $21
