Account Support Representative

AOTI is the global leader in multimodality topical wound oxygen therapy. Our patented non-invasive Topical Wound Oxygen (TWO2) therapy is the only device that has demonstrated in Randomized Controlled Trial (RCT) and Real-World Evidence (RWE) studies to heal Diabetic Foot Ulcers (DFUs), resulting in an unprecedented 88 percent reduction in hospitalizations and 71 percent reduction in amputations over 12 months – because of this and more, AOTI is growing fast!

We seek enthusiastic and dedicated Account Support Representative who thrive within team and prioritize exceptional customer service. We know enabling success starts with an excellent work environment in which our team can be supported, grow, and develop. As a leader in our industry, we are strongly driven to provide our team with opportunities for incredible internal growth.

Job Type: Full-time, Hybrid Environment, Territory: Buffalo, NY and surrounding areas

Compensation: $22.00/hr. - $25.00/hr.

Along with competitive pay you will be eligible for the following benefits:

• Full benefits with a company sponsored stipend
• 401(k) with company match
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• 11 paid holidays 2 floating holidays
• Paid Vacation and Sick time
• Paid Volunteer time off to give back to your community
• Referral Bonuses
  
  

General Accountabilities

• Support the sales team of product to specific region to maximum potential.
• Conduct equipment set-ups, patient support, equipment pick-ups and cleaning within the territory to maximize revenue and efficiency.
• Coordinates paperwork with sales team to maximize billing and collections.
• Contacts and visits patients to help them use the company’s products and services properly.
• Handles queries about company products and services from patients.
• Builds up detailed knowledge about the company's products.
• Provides professional, knowledgeable, courteous customer service.
• Meets customer needs, offers options, resolves problems, and follows up with customers.
• Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
• May be required to work overtime as needed, specifically at the end of each month.
• Performs other duties as assigned.
  
  

Skills

• High school diploma or equivalent.
• Experience: 3-5 years of related experience; or equivalent combination of education and experience.
• Bi-lingual in Spanish preferred.
• Bi-lingual in Russian, Cantonese preferred.
  
  

Competencies

• Ability to actively engage in conversations with clients and patients.
• Ability to present oneself as well as the company in a professional manner.
• Attention to detail.
• Interpersonal skills and customer service skills required.
  
  

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift, or climb.
• Occasionally required to lift light weights (less than 25 pounds).
• Occasionally required to lift moderate weights (25-50 pounds).
• Occasionally required to lift heavy weights (50 pounds or greater).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, and the ability to adjust or focus.
  
  

Work Environment

• Exposure to adverse conditions.
• Exposure to moving mechanical parts.
• Exposure to high, precarious places.
• Exposure to outside weather conditions.
• Exposure to fumes or airborne particles.
• Possible risk of electrical shock.
• Protective clothing or equipment is required including gloves, covering shoes, protective eyewear.
  
  

Advanced Oxygen, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

JOB CODE: 1000024