Payments Collections - Sr Payments Specialist

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
• Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.
  
  

What you will do:

The Sr Payments Specialist is responsible for handling complex payments systems and processes, including key floorplan account payments and escalations. Under the direction of the Supervisor, Payments, this role uses customer service and problem-solving skills to address and resolve payments issues within defined process and procedures set forth by the department. The Senior-level Payments Specialist provides subject matter guidance to Specialists and junior team members.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Work closely with Payments Specialists and Escalation Specialists to ensure payments are received and posted accurately and in a timely manner.
• Support and manage payments for key floorplan accounts, including key account customer requests, billing disputes and ERP system and account issues.
• Handle escalated calls and communications with dealers, floorplans, and business partners to resolve payment issues. Use customer service skills and gather information to identify creative solutions based on established practices and procedures to address escalated issues.
• Establish and maintain working relationships with new and existing strategic customers.
• Work with dealers, Account Managers and Territory Managers by utilizing problem-solving skills to resolve outstanding debts.
• Assist payment escalations in resolving outstanding unpaid invoices. Communicate with dealers via phone while following department standard operating procedures.
• Maintain flow of communication with the entire team and all levels of management, including utilization of interoffice communication (Payments email, Salesforce R&I, Slack, etc.). Report on problems, progress, and outstanding or unresolved issues to management.
• Document interactions within the system of record accurately and within established timeframe. Perform additional accounting functions within NetSuite as needed.
• Utilize systems effectively to process CSV uploads, seller and customer check batches and check printing, FedEx uploads for seller check payments, weekly Outstanding Funding and monthly write-off reports, and ad-hoc reporting as needed.
• Assist in the design, development, testing, and implementation of key initiatives.
• Understand and enforce ACV policies and procedures as applicable.
• Receive and update remittance details from assigned floorplans.
• Assist Escalations team in meeting month-end close deadlines.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Perform other duties as assigned
  
  

What you will need:

• High School or GED - required
• 2 years Customer service and payments experience
• Ability to read, write, speak and understand English.
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Demonstrated attention to detail and problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Demonstrated verbal and written communication skills.
  
  

Compensation: $24.50-$25.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position .

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Apply Now