What are the responsibilities and job description for the Payments Collections - Sr Payments Specialist position at ACV?
What you will do:
The Sr Payments Specialist is responsible for handling complex payments systems and processes, including key floorplan account payments and escalations. Under the direction of the Supervisor, Payments, this role uses customer service and problem-solving skills to address and resolve payments issues within defined process and procedures set forth by the department. The Senior-level Payments Specialist provides subject matter guidance to Specialists and junior team members.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Work closely with Payments Specialists and Escalation Specialists to ensure payments are received and posted accurately and in a timely manner.
Support and manage payments for key floorplan accounts, including key account customer requests, billing disputes and ERP system and account issues.
Handle escalated calls and communications with dealers, floorplans, and business partners to resolve payment issues. Use customer service skills and gather information to identify creative solutions based on established practices and procedures to address escalated issues.
Establish and maintain working relationships with new and existing strategic customers.
Work with dealers, Account Managers and Territory Managers by utilizing problem-solving skills to resolve outstanding debts.
Assist payment escalations in resolving outstanding unpaid invoices. Communicate with dealers via phone while following department standard operating procedures.
Maintain flow of communication with the entire team and all levels of management, including utilization of interoffice communication (Payments email, Salesforce R&I, Slack, etc.). Report on problems, progress, and outstanding or unresolved issues to management.
Document interactions within the system of record accurately and within established timeframe. Perform additional accounting functions within NetSuite as needed.
Utilize systems effectively to process CSV uploads, seller and customer check batches and check printing, FedEx uploads for seller check payments, weekly Outstanding Funding and monthly write-off reports, and ad-hoc reporting as needed.
Assist in the design, development, testing, and implementation of key initiatives.
Understand and enforce ACV policies and procedures as applicable.
Receive and update remittance details from assigned floorplans.
Assist Escalations team in meeting month-end close deadlines.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Perform other duties as assigned
What you will need:
High School or GED - required
2 years Customer service and payments experience
Ability to read, write, speak and understand English.
Self-motivated with a sense of urgency for quality resolution.
Ability to organize, prioritize, and provide a high degree of service.
Ability to work and thrive in a fast-paced environment.
Demonstrated attention to detail and problem-solving skills.
Accuracy in reporting and presenting financial information.
Demonstrated verbal and written communication skills.
Compensation: $24.50-$25.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
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Salary : $25 - $25
