What are the responsibilities and job description for the Document Management Administrator, Titles position at ACV?
This position is located in our office, Tuesday - Saturday, in Buffalo, NY
Who we are looking for:
The Document Management Administrator will work with the dynamic Titles team, performing a wide range of tasks and assignments to ensure the proper distribution of incoming and outgoing mail and Titles.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Receive, sort, and distribute incoming Titles and related paperwork received by all delivery services.
Scan batched Titles into Salesforce in preparation for clerking.
Responsible for preparation of outbound FedEx shipments consistently throughout the day.
Work through Exceptions in Salesforce and update the titles case as needed.
Perform a complete and comprehensive quality check to ensure the accuracy of at least 99.6% of all outgoing titles daily. Quality Assurance and Risk assessment are imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
Identify, record, and solve title related problems by working with others inside the Titles Dept through effective communication.
Must be able to illustrate problem-solving skills through research, analysis of given facts, and decision-making.
Perform outbound title bundling to ensure maximum efficiency
Perform other duties as assigned.
What you will need:
High School or GED - required
0 - 1 year(s) Relevant administrative experience
Ability to read, write, speak and understand English.
Must be able to pay strong attention to detail.
Must be able to think outside of the box.
High attention to detail and strong organizational skills.
Comfort working in a fast-paced, high-volume office setting.
Demonstrated ability to take independent initiative.
Ability to stand for extended periods of time and lift up to 30 lbs.
Ability to perform a variety of duties/ movements including, but not limited to: sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, and repetitive motions.
Ability to work in an office, with extensive safety precautions in place.
Compensation: $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
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Salary : $19
