What are the responsibilities and job description for the Titles Administrator position at ACV?
Who we are looking for:
The Titles Administrator is an integral part of ACV Auctions. They are detail-oriented, process focused, and self-motivated. The primary role of this position is to process, verify, and reassign titles from sellers on sold vehicles.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Reassign titles for vehicles sold through Salesforce.
Examine vehicle title for accuracy and conformity to specified requirements.
Verify acceptance and negotiability of the title for the buyer’s state.
Confirm accurate Vin #, Mileage, Release of any Liens, proper signatures of the seller, proper reassignment to the buyer, and that titles contain no alterations.
Validate a consecutive chain of ownership.
Quality Assurance & Risk assessment is imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
Work closely with Specialists and report any discrepancies in a timely fashion.
Maintain knowledge of current DMV laws and regulations as they relate to the vehicle titles and interpret titling regulations in each state.
Document recurring title issues and potential problem scenarios through Salesforce to help with continuous education efforts for the entire title.
Actively use the Titles Wiki to ensure following the most UTD rules when reassigning ownership to the buyer
Perform additional tasks as assigned by the Manager
What you will need:
High School Diploma or GED required
1 year customer service or administrative experience
Title and / or licensing experience preferred.
Proficiency in Microsoft Office Suite.
Detail-oriented skills required.
Quality focused mentality is a must.
Strong verbal and written communication skills.
Pleasant disposition and strong customer service skills.
Desire to roll up your sleeves to get stuff done, doing whatever it takes to delight a customer.
Ability to multitask.
Compensation: $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
#LI-SL1
#IND123KW
Salary : $19
