What are the responsibilities and job description for the If-Bid Representative (12:30 PM- 9:00 PM MST) position at ACV?
Who we are looking for:
ACV’s If-Bid team helps our Dealer Partners buy and sell more vehicles on the ACV digital platform. Reporting to an If-Bid Desk Manager, you, the If-Bid Representative and sales driver, will act as a neutral party between ACV’s dealer partners (both buyers and sellers) in negotiating, selling and closing unsold auction vehicles.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Use ACV’s Customer Relationship Management (CRM) software to:
Identify
Monitor
Negotiate
Sell and Close unsold auction vehicles
Build relationships with ACV’s dealer partners through trust and transparency
Provide exceptional customer service
Exceed monthly goals (KPI’s) as delivered by the If-Bid Desk Manager
Effectively communicate internally and externally
Work cross functionally with other departments within ACV
Perform other duties as assigned
What you will need:
Ability to read, write, speak and understand English.
High School Diploma or GED required
4 Year/Bachelor’s Degree in Business Administration or related field preferred
2 years’ sales experience, preferably in the automotive industry.
Strong track record of achieving sales results
Excellent communication skills
Customer service skills
Understanding of the automotive industry
Must be self driven
Motivational and positive attitude
No immigration or work visa sponsorship will be provided for this position.
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