What are the responsibilities and job description for the Transportation Admin - Carrier Operations position at ACV?
Who we are looking for:
The Transportation Admin - Carrier Operations is responsible for supporting the Transportation department through carrier operations-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging customer and carrier inquiries and processing transactions. The Transportation Admin - Carrier Relations works with carriers, customers, and internal departments and Teammates to perform carrier-related tasks. This role performs duties with moderate supervision.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
Process transactions to support operations and carrier relations. Transactions may include coordinating services or issuing carrier payments; relegate and escalate transactions to appropriate Teammate(s).
Build relationships with carriers, customers, and internal departments and Teammates.
Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms.
Work with team to maintain status of carrier-related assignments. Connect with sellers, buyers, and carriers to provide continuous communication.
Ensure transactions and records are accurate, up-to-date, and compliant. Validate documentation by reviewing for accuracy, completion, and consistency.
Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments. Communicate the value of working with ACV and promote partnership and engagement with customers and carriers.
Collaborate with management and team to express ongoing issues or opportunities for improvement.
Perform additional duties as assigned.
What you will need:
High School Diploma or GED
Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
Ability to read, write, speak, and understand English.
Basic problem-solving ability
Developing team working skills, including both internally and externally
Proven customer service ability
Communication and organizational skills
Sense of urgency and self-motivation
Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.
Compensation: $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
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Salary : $19
