What are the responsibilities and job description for the Remote Customer Experience Representative position at AD Solutions?
We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.
Responsibilities:
- Responding to customer inquiries and customer needs via phone, email, chat, in a timely and professional manner.
- Resolving customer issues and complaints in a friendly and efficient manner.
- Providing information, troubleshooting, and technical support to customers.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with service and support teams to ensure customer satisfaction.
- Participating in training sessions to improve product knowledge and customer service skills.
- Communicating with customers to gather feedback on products, services, and needs.
- Documenting and updating customer records.
- Routing and assigning service calls to ensure desired service response times are met.
- Providing regular updates to management on customer feedback, concerns, and issues.
- Collaborating with other departments to ensure that customer needs are being met.
- Participating in team meetings and providing input on ways to improve the customer experience.
Qualifications:
- High school diploma or equivalent required; AA or AS and above degree preferred.
- Previous experience in customer service in an office or administrative role required.
- Excellent communication skills, both written and verbal.
- Clear and professional speaking voice
- Strong problem-solving and decision-making skills.
- Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations
- Ability to push, pull and lift up to 25 lbs occasionally.
- Ability to type and operate office technology.
Salary : $20 - $25
