Customer Service and Patient Care Specialist

Job Summary
We are looking for a motivated and passionate Customer Care Specialist to join our dynamic team. The ideal candidate will be responsible for delivering outstanding customer service, addressing inquiries, other various office duties. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment, while maintaining a positive and professional demeanor. The ability to handle multiple tasks, prioritize, and ensure customer satisfaction is crucial.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate and relevant information regarding products and services to enhance customer satisfaction.
• Make outbound calls to follow up on customer concerns, feedback, and to provide proactive support.
• Maintain comprehensive and accurate records of customer interactions and transactions.
• Assist customers with transactions, ensuring accuracy and security.
• Collaborate with cross-functional teams to enhance service delivery and resolve complex issues.
• Use phone etiquette and maintain professional communication at all times, ensuring a positive customer experience.
• Identify opportunities for upselling or cross-selling products that meet the needs of the customer.
• Monitor and track customer issues to ensure resolution within a timely manner.
• Participate in team meetings and provide insights to improve customer service practices and workflows.
• Assist with administrative duties such as filing, scheduling, and preparing reports as needed.
• Maintain a clean and organized office space to ensure a conducive working environment.

Skills

• Exceptional customer service skills, with a strong focus on providing an excellent experience.
• Proficient in data entry and maintaining accurate records.
• Experience in sales or customer-focused roles is a plus, with the ability to identify and address customer needs.
• Excellent verbal and written communication skills, with professional phone etiquette.
• Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse customers.
• Familiarity with call center operations and office software is beneficial for understanding workflow dynamics.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to handle cash transactions responsibly and accurately.
• Positive attitude, flexibility, and the ability to work well under pressure.

Join us as a Customer Care Specialist and be a key part of providing exceptional experiences for our customers!

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Ada, OK 74820 (Required)

Ability to Relocate:

• Ada, OK 74820: Relocate before starting work (Required)

Work Location: In person

Salary : $10 - $15