IT Content Engineer I/II

Ada County is a great place to work! We have more than 2000 employees dedicated to enhancing our community’s quality of life. Our Information Technology team is growing, and this is an excellent opportunity to be a part of taking this team to the next level.

We offer a competitive benefits package which includes excellent medical, dental and vision insurance; generous vacation and sick leave accrual beginning as soon as you start; 11 paid holidays a year; participation in one of the  Nation's best state retirement systems which includes 11.96% employer contribution; various savings plans including a deferred compensation 457(b) plan with up to 3% county match; 401K plan; paid parental leave;  life insurance; wellness programs; ongoing training opportunities and career pathing.  This generous Ada County Total Rewards package increases the base salary by approximately 40 percent. The Ada County Information Technology Department (AC-IT) supports the largest county in the State of Idaho. The department is divided into functional areas of Administration, Customer Support, Infrastructure, Project Management and Development for Client/Server/Web/GIS.AC-IT provides computing and communications infrastructure, services, and innovation to the departments and elected officials charged with providing the services to the citizens of Ada County.

Learn more about Ada County Information Technology by visiting their website. Ada County Information Technology

POSITION GENERAL SUMMARY:

Designs, develops, implements, and evaluates Information Technology solutions for technical/computer applications and knowledge delivery; evaluates potential software application-related education solutions and the use of technology. The Content Engineer organizes the shape, structure, and application of content assets. This position focuses on implementing technical learning solutions for all software application and technology training needs; develops and implements electronic delivery, e-learning, and an electronic library or learning management system; coordinates the support and logistical activities for all electronic educational solutions provided, including organization, class management, and other administrative support activities; performs related duties as required.  

DISTINGUISHING FEATURES OF THE CLASS:

The IT Content Engineer works under the general direction of the IT Project Manager Officer who makes assignments in terms of overall purpose and scope.  The incumbent is expected to independently manage, control, and monitor a diverse range of advanced eLearning functions.

PLEASE NOTE: The Department will hire at either level depending on work experience and qualifications of the incumbent.


Content Engineer I - characterized by a minimum of 2 years of experience in the field, develops and facilitates complicated and specific eLearning courses to meet Information Technology business needs, work is performed under general supervision; may provide leadership to Information Technology staff.

Content Engineer II - characterized by 4 years of experience, works independently to, and will be responsible for full staff development, deployment and maintenance of eLearning solutions for Information Technology staff and department clients.IT Content Engineer I

• Conducts educational needs analyses to determine customer needs prior to recommending eLearning solutions;
• Participates as a project resource to coordinate educational needs and organizational change between the customer and the project team;
• Researches, analyzes ,and makes recommendations regarding eLearning, electronic delivery, on-line training and other computer-based learning tools including vendor-based curriculum and materials, coordination of contract services and any related hardware purchases;
• Evaluates expected outcomes to ensure customer needs have been met;
• Helps develop training plans and determine Information Technology priorities based on assessed needs and available resources, focusing on eLearning; determine the most effective learning delivery method;
• Helps design and develop technical education solutions in conjunction with project teams;
• Helps evaluate both technical solutions to ensure training needs have been met, and modifies those solutions as required to proactively prepare for future delivery;
• Reviews and updates computer based training modules, materials, and software;
• Assists with research, analysis, and proposals regarding requirements for eLearning, electronic delivery, on-line training, other computer-based training, vendor-based training materials, contract training services, and related hardware purchases;
• Schedules technical and selected non-technical workshops, courses, and classes;
• Provides necessary coordination and administrative support for current and evolving training solutions including but not limited to rosters, vendor support, audio-visual preparation, training materials, training supplies, and evaluations;
• Serves as a cross-functional team facilitator for the Information Technology department;
• Provides oversight of the Information Technology knowledgebase for standards in content;
• Creates and compiles surveys and results as it relates to the user experience;
• Assists in Information Technology employee development;
• System administrator for the learning management system, IT knowledgebase; Leads and coordinates organizational change management as it affects projects and the enterprise.

IT Content Engineer II

• Conducts educational needs analyses to determine customer needs prior to recommending eLearning solutions;
• Develops innovative visual workplace solutions, e-training, and technology at operator and technician point of use;
• Develops training plans and helps determine priorities based on assessed needs and available resources, focusing primarily on technical educational resource opportunities;
• Evaluates expected outcomes to ensure customer needs have been met, and modifies solutions as required to proactively prepare for future delivery;
• Reviews and updates computer based training modules, materials, and software;
• Researches, analyzes and makes recommendations regarding eLearning, electronic delivery, on-line training and other computer-based learning tools including vendor-based curriculum and materials, coordination of contract services and any related hardware purchases;
• Designs, develops and produces all necessary training materials and aids to support training solutions, to include course outlines, testing materials and evaluation tools;
• Provides necessary coordination and administrative support for education solutions including but not limited vendor support, audio-visual preparation, materials, supplies, and evaluations;
• Comfortable working in a rapidly changing environment where ambiguity and short turnaround schedules are the norm;
• Plans and writes content for eLearning interfaces, including interaction flows, product tours, transactional emails and launch education materials, as well as apply consistent standards and elevate the overall quality of our work;
• Understands design thinking and user experience; 
• Leads and coordinates organizational change management as it affects projects and the enterprise.

ADDITIONAL FUNCTIONS:

• Evaluates educational resources of vendors and researches available eLearning sources for appropriate content and delivery;
• Coordinates with external trainers, government agencies, and vendor representatives for no-cost county classes and demonstrations, as required and as resources permit;
• Coordinates joint computer-based training activities with other agencies and organizations;
• Assists with special projects as assigned;
• May serve as system administrator for training related applications;
• Performs related duties as required.

IT Content Engineer I

• Bachelor's degree from an accredited university in Instructional Systems Design, Training Design, or Adult Education, or equivalent experience in training analysis, design, development, implementation, and evaluation;
• Two to four years of relevant experience;
• Beginning knowledge of adult education practices, principles, and methodologies as well as basic and advanced learning theories;
• Knowledge of information technology services and related practices, principles, and legal requirements;
• Knowledge of eLearning tools such as SnagIt, Camtasia, Whiteboard, SelectSurvey, SurveyMonkey, or other similar tools;
• Skill in verbal and written communications;
• Skill in establishing management and supervisory support for training activities;
• Ability to identify and analyze training needs;
• Ability to design training solutions;
• Ability to develop e-training solutions, including training materials, audio-visual training aids, strategies, plans, programs, classes, and electronic libraries;
• Ability to implement training solutions, facilitate learning, and interact effectively with diverse employee populations;
• Ability to evaluate the effectiveness of training solutions;
• Ability to communicate verbally and in writing, exercise tact and diplomacy, and maintain confidentiality;
• Ability to effectively work as part of a team to accomplish division and department goals;
• Ability to establish and maintain training records systems;
• Ability to compile data and information for reports and compose documents, e-mail, and correspondence with a high degree of accuracy;
• Ability to maintain effective working relationships with other employees, managers, department heads, elected officials, and the general public; and
• Ability to work under own initiative with limited supervision.

IT Content Engineer II

• In addition to the above requirements;
• Four to six years relevant experience;
• Advance knowledge of adult education practices, principles, and methodologies as well as advanced and trending eLearning theories;
• Advanced knowledge of information technology services and related practices, principles, and legal requirements;
• Ability to work under own initiative and utilize independent judgment.

OTHER REQUIREMENTS:

• Must possess and maintain a valid driver's license;
• Must pass a criminal background investigation.

• Work is performed primarily in an office, computer lab, or classroom environment, and the employee in this class is subject to inside environmental conditions;
• The work requires sufficient personal mobility and physical reflexes which permit the employee to function in a general office environment while accomplishing tasks;
• Much of the work involves a combination of standing, walking, and sitting;
• Incumbent may be required to lift up to 20 pounds.

 
DISCLAIMER:
To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Salary : $73,000 - $103,000