What are the responsibilities and job description for the Account Manager position at ADA Lift Rentals of America, LLC.?
Company Description
ADA Lift Rentals of America provides temporary wheelchair lift solutions for indoor and outdoor events nationwide. Our certified technicians install and maintain portable lifts that meet or exceed ADA compliance standards, ensuring accessibility at venues ranging from corporate gatherings to major sporting events. With over 10 years of specialized experience in event accessibility, we've helped thousands of event organizers create inclusive experiences for all attendees. We are seeking a motivated and experienced Account Manager to join our expanding team.
Major projects include prestigious events like the NFL Super Bowl, Lollapalooza, Kentucky Derby, Daytona 500, and more.
Key Responsibilities :
- Serve as the primary client contact, assessing event accessibility requirements and coordinating services from initial planning through event completion.
- Build and maintain strong client relationships to foster satisfaction, retention, and repeat business.
- Develop and manage project budgets, identifying cost-saving opportunities while meeting equipment and service quality requirements.
- Work closely with logistics and technical teams to coordinate equipment delivery, setup, and removal according to event specifications.
- Create and maintain project timelines, ensuring all deliverables are met efficiently.
- Conduct post-event evaluations to collect feedback, assess service quality, and implement improvements.
- Maintain current knowledge of ADA compliance regulations to advise clients on accessibility requirements and best practices for their events.
Role Description
The Account Manager will oversee the coordination of lift rental services for events of all sizes, managing the entire client experience from initial inquiry to event completion. This role requires strong relationship-building skills, budget management expertise, and a keen eye for detail to deliver events that exceed client expectations.
Qualifications