Customer Service Representative

Company Description
The Adam Frie Agency, LLC was built on a foundation of trust and respect, dedicated to making a difference in the communities, striving to get better every day and creating long-term relationships. We will provide the ultimate client experience to ensure your personal assets are protected. Our goal is to listen, educate and provide the proper insurance solutions.

Position Overview:

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? Did you know you can to do just that by inspiring, protecting and restoring their dreams! Your talent, people skills, empathy and positivity will be a perfect match for our customer service representative.

Job Responsibilities

· Provides personalized, professional customer service experiences through building trust and developing strong customer relationships.

· Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures.

· Providing information about insurance policies, coverage details, and claims processes.

· Assisting clients with policy changes, updates, and renewals.

· Investigating and resolving customer issues or concerns with empathy and professionalism.

· Use a customer-focused, needs-based review process to educate customers about insurance options.

· Accepting and processing customer payments.

Job Requirements:

• Full time in office position in Cold Spring, MN. Monday – Thursday 8:30-5. Friday 8:30 – 3.
• Minimum of high school diploma or equivalent.
• The ability to work independently to plan, set priorities and organize work.
• Excellent oral and written communication skills.
• Analytical skills.

· Proficient computer skills, including the Microsoft Office suite.

· Previous office experience, able to multi task and take direction from agency management.

· A valid driver's license.

· Hold an active Minnesota property and casualty license. If not currently licensed the ability to obtain within 30 days of hire.

· Compensation & Benefits

· Pay: $22.00 - $25.00 per hour

· Bonus opportunities

· 3 weeks paid time off and paid holidays.

· 401(k) with employer match

· Pre-license study and license reimbursement available following completion of probationary period.

Interested applicants should submit their resume to afrie@amfam.com

The Customer Service Representative is an employee of the Agency Owner and not an employee of American Family Insurance.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Professional development assistance

Application Question(s):

• Do you hold an active Minnesota property and casualty license. If you are not current licensed will you be able to obtain within 30 days of hire?

Experience:

• Office: 2 years (Preferred)

Ability to Commute:

• Cold Spring, MN 56320 (Required)

Ability to Relocate:

• Cold Spring, MN 56320: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25