What are the responsibilities and job description for the Executive IT Support Engineer position at Adam Information Technologies LLC?
Job Details
We are looking for Executive IT Support Engineer for NYC NY with long term duration.
This role is responsible for the day-to-day governance of an area of support in Americas The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional requirements or projects and support business needs.
Key Responsibilities:
This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include:
- Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.
- Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.
- Understanding of Servers, networks & other back- office hardware and software s.
- Co-ordinate with vendors and ensure SLA s are adhered to.
- Project management a per business needs, support and infrastructure related projects.
- Acts as Primary contact for the whole of Americas Region.
- Coordinate with global IT teams on requests on daily basis.
- Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and
- regional software applications including hardware.
- Maintain IT Knowledge base as per required protocols to overcome known issues.
- Administration of assets (HW & SW).
- Providing IT Services & Support for attendees in office or offsite events.