Marine Service Advisor Adamec Marine

We are looking for an experienced Marine Service Advisor to join our team.

The ideal candidate will have a strong background in marine operations and customer service, and the ability to effectively communicate with customers and technicians.

As a Marine Service Advisor, you will be responsible for greeting customers, listening to their concerns, scheduling service appointments, and providing updates on repair progress.

A keen eye for detail, excellent problem-solving skills, and an outstanding commitment to customer satisfaction are essential for this role

Duties & Responsibilities:

• Greet and assist customers in a timely and courteous manner
• Listen to customers' descriptions of their boat issues and concerns
• Schedule service and repair appointments
• Provide customers with updates on the status of their boats' repairs or maintenance
• Work with technicians to accurately diagnose and repair boats
• Document all work performed and recommended on the repair order
• Ensure customer satisfaction at all times
• Promote additional services and repairs as necessary

• Experience with LightSpeed CRM preferred
• Ideal candidates will have 2-3 years of existing marine service advisor experience.
• Knowledge of Microsoft Office applications, specifically Word and Excel.
• Excellent written and oral communication skills.
• High attention to detail.
• Ability to present a professional image and communicate with public, co-workers, management, customers and others in a courteous, positive and professional manner.
• Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
• The ability to take initiative and utilize sound judgment in decision making.
• Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
• Must have the ability to demonstrate a sales initiative.

401k, Dental Insurance, Medical Insurance, Vision