What are the responsibilities and job description for the Help Desk/IT Specialist position at Adams Communications Co?
Job Summary
This is an IT support hardware/software technician role.
Job Functions
- Provides Tier 1 focused support with some Tier 2 desktop support for users.
- Performs IT service provisioning, including lifting, moving of equipment, and installation (i.e.
add/delete users, change of access, password resets, mailbox management, deployment of
workstation)
- Basic troubleshooting of various network issues.
- Work with other departments and vendors on IT related projects.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Will also need to cover help desk calls and monitor the ticketing system. Will be 24x7 on call
rotation with other staff usually for one week every six weeks.
- Assist staff in best practices of systems, with ongoing knowledge transfers as systems are
upgraded and new features are added.
- Coordinate with vendors and staff for implementation of systems, monitor contracts for
termination dates and review invoicing and revenue shares for compliance with contracts.
- Knowledge of newspaper software including editorial, ad design, pagination, accounting, rating
and archiving helpful.
Technology Skills:
- Two or four‐year degree in Computer Science/Information Technology preferred
- 1 – 3 years of proven working experience in the IT industry preferred.
- Strong communication skills and customer service orientation.
- Problem solving and root‐cause determination skills
- Ability to work in a fast‐paced environment and manage numerous projects in a tim
sensitive manner.
- Working knowledge of Windows XP/7/8/10,11 Macintosh iOS, Android, Mozilla
Thunderbird, and Microsoft Office.
- Basic knowledge of Microsoft server administration, including but not limited to: Active
Directory, File/Print, Windows 2003/2008/2012/2016/2022
- Must have a valid drivers’ license.
Adams Publishing Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
