IT Help Desk Specialist

Job Title: IT Helpdesk Specialist

Company: Arch Systems Inc.
Location: Remote (2 days onsite in a Week)
Job Type: Full-Time

Job Description:

Arch Systems Inc. is seeking a skilled IT Helpdesk Specialist to provide technical support and troubleshooting for our internal users. This role requires a proactive problem-solver with excellent communication skills and a strong understanding of IT systems. The position is primarily remote, with 2 days onsite support required per week.

Key Responsibilities:

• Provide first-level IT support for hardware, software, and network-related issues.
• Troubleshoot and resolve Windows, macOS, and Linux system issues.
• Manage user accounts, password resets, and access controls in Active Directory.
• Support Office 365, VPN, remote desktop, and cloud-based applications.
• Assist with setup and maintenance of laptops, desktops, and mobile devices.
• Document issues and resolutions in the IT ticketing system.
• Work closely with IT teams to escalate complex issues when needed.
• Ensure security compliance and assist in software updates and patching.

Qualifications & Skills:

• 1-3 years of IT support/helpdesk experience.
• Strong knowledge of Windows, macOS, and basic networking.
• Experience with Active Directory, Office 365, VPN, and remote support tools.
• Excellent troubleshooting and communication skills.
• Ability to work independently and onsite as needed.
• IT certifications (CompTIA A , Microsoft, etc.) are a plus.

Benefits:

• Competitive salary & benefits package
• Hybrid work environment (Remote Onsite)
• Career growth opportunities
• Collaborative and supportive work culture

If you are a tech-savvy problem solver with a passion for IT support, we’d love to hear from you! Apply now.

Job Type: Full-time

Location:

• Baltimore, MD 21230 (Required)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Baltimore, MD 21230 (Required)

Work Location: In person