Communications Manager

Description

Summary: Under the direction of the Vice President of Strategy and Information, the Communications Manager performs a wide variety of tasks related to the continuous improvement and transformation of Maiker Housing Partners. This role will conduct strategic, internal communications campaigns; ensure the development of sustainable communications policy, practices, and procedures across the organization, and facilitate improved communication across the organization

The Communications Manager is responsible for the coordination of organization-wide internal, strategic communication across key projects and initiatives. This role supports stakeholders across the organization by creating content; gathering, coordinating, and disseminating communications; and liaising with key internal and external stakeholders. The Communications Manager is a key contributor and liaison in collaboration with leadership and administrative staff to ensure key information, logistics, and the story of strategic progress is communicated across the agency to all internal stakeholders. This role is critical in support of the organization’s strategic vision, ensuring staff and member voices are represented in communication, and delivering effective storytelling about Maiker’s strategic progress and initiatives.

Essential Duties and Responsibilities may include the following depending upon the active projects and their respective stages.

1. Creating and Curating Content for Impactful Storytelling

· Write, edit, and distribute internal copy for a variety of communication modalities and purposes including internal communication, staff events, and critical incident communication.

· Responsible for curating the content, agendas, slide decks, etc. for quarterly all-staff meetings and other enterprise-level internal trainings/gatherings.

· Conduct recurring and organic outreach to C-suite, Senior Leadership, Management, and staff to curate content for internal communications related to strategic initiatives, staff accomplishments, and member impact.

· Manage the gathering, internal review, and delivery of content to stakeholders through key communication vehicles (organization intranet, newsletters, memos, highlights, and updates).

· This role will be a focal point for collaboration with our third-party PR partner to support specific marketing campaigns (grants/funding, leasing, partnerships, resources).

2. Development of Communication Systems

· Envision, develop, and implement organizational communications, systems, and processes (i.e. policies and procedures, roles, processes, standardized templates, and internal branding guidelines).

· Develop, in partnership with Senior Leadership and IT, systems and channels for internal communication, increasing ease of access to internal materials for all agency stakeholders (policies, procedures, newsletters, memos, etc.)

· Develop efficient, bi-directional communication vehicles and feedback loops between leadership and staff.

· Establish and support internal staff recognition platforms and communication.

3. Coordination of Logistics and Information

· Attend agency committee meetings to gather information on key initiatives and staff voices (Projects Oversight, Housing Stability, DEI, Employee Advisory Committee, Wellness, etc.).

· Ensure timely and quality communication flows from Environment leadership to the rest of the organization through the development of systems, frameworks, and templates. Content would include personnel updates, business performance updates, progress toward organizational goals, operational changes, and critical facilities/IT updates.

· Responsible for managing the flow and planning of communication within the Project Management Office (PMO) and other operational or special projects to support organizational and project-level change management

4. Liaison to Stakeholders

· Support C-Suite and SLT Members with organization-wide internal communication campaigns.

· Work with third-party consultants to gather information on key themes, progress, and/or strategic initiatives, and to deliver accurate, curated content to support their development of copy for external publishing.

· Liaise closely with supervisor, team, Senior Leadership, and the agency’s Executive Admin to coordinate the flow of information.

5. Other Support and Duties as Assigned:

· May perform other coordination projects as needed throughout the organization.

· Other duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications

Education and Experience: 

• Bachelor's degree plus 4 years in a role with similar scope and responsibilities preferred 

• Experience and/or degree/certification in Communications, Journalism, English/Composition, or Digital Marketing preferred 

Qualifications: 

• Excellent interpersonal and communication skills and proven ability to work with internal clients and technical teams, including Executive leadership and consultants.  

• Exceptional organizational, planning and time management skills  

• Exceptional ability to write professional communications for a variety of audiences in English.  

• Ability to effectively manage competing priorities from a variety of stakeholders.  

• Proven ability to analyze organizational systems and develop effective strategies for improvement. 

• Proven ability to synthesize information into compelling story elements and themes.  

• Proficiency with technology to efficiently coordinate information including file storage systems, MS/Google Forms, presentation software (i.e., PowerPoint, Google Slides, Prezi) word processing, website design, etc. 

• Initiative, self-management, and ability to effectively manage conflict and competing priorities. 

• Understanding of organizational dynamics and effective strategies to overcome communications challenges 

• Bilingual in Spanish preferred but not required.  

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus 

• Dependability 

• Interpersonal Skills 

• Job Knowledge 

• Judgment 

• Adaptability

Applicants who are authorized to work in the US will only be considered for this position. Maiker Housing Partners is an Equal Opportunity Employer.

Salary : $75,000 - $85,000