What are the responsibilities and job description for the Health Enrollment Specialist - Outreach position at Adams County?
As part of the Health Enrollment Team (HET), the Outreach & Enrollment Specialist position provides 1:1 enrollment assistance and navigation for the Connect for Health Colorado Marketplace, OmniSalud program, Health First Colorado (Medicaid), and Child Health Plan Plus (CHP ). The candidate for this position will share information about health coverage more broadly at community events, health literacy education classes, and through public outreach campaigns.
The goal of the Health Enrollment Team’s work is to remove barriers and improve access to care throughout Adams County. With support from the Health Enrollment Team Supervisor and Health Equity and Strategic Initiatives Division at Adams County Health Department (ACHD), the Outreach & Enrollment Specialist will connect with individuals and organizational partners to be a trusted presence in the community for those needing to access to health care through enrollment in medical assistance programs.
This is a temporary full time position: we are seeking candidates who are looking to work 40 hours/week. The position will be based throughout Adams County and should expect to travel frequently to ACHD offices and community sites. The position is scheduled to end on 6/30/2025.
Spanish fluency is highly preferred for this position. A Language Pay Incentive is available for employees who utilize their skills in Spanish 30% of the time or more and pass a basic fluency test. Enrollment Assistance (80%):
The goal of the Health Enrollment Team’s work is to remove barriers and improve access to care throughout Adams County. With support from the Health Enrollment Team Supervisor and Health Equity and Strategic Initiatives Division at Adams County Health Department (ACHD), the Outreach & Enrollment Specialist will connect with individuals and organizational partners to be a trusted presence in the community for those needing to access to health care through enrollment in medical assistance programs.
This is a temporary full time position: we are seeking candidates who are looking to work 40 hours/week. The position will be based throughout Adams County and should expect to travel frequently to ACHD offices and community sites. The position is scheduled to end on 6/30/2025.
Spanish fluency is highly preferred for this position. A Language Pay Incentive is available for employees who utilize their skills in Spanish 30% of the time or more and pass a basic fluency test. Enrollment Assistance (80%):
- Provides enrollment, navigation, and support services in English and Spanish for clients seeking health coverage through the Connect for Health Colorado Marketplace, OmniSalud program, Health First Colorado (Medicaid), and Child Health Plan Plus (CHP ).
- Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation, and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs.
- Effectively communicates eligibility rules and regulations, rights and responsibilities, benefits, reasons for approval or denial, and rights to appeal to clients.
- Provide information and answer any questions about coverage options and cost-sharing requirements, including premiums and out-of-pocket costs.
- Educate customers about changes in circumstance that may affect their eligibility for coverage and provide assistance in making changes to coverage or maintaining eligibility for coverage, as needed.
- Participates in escalation processes with clients as needed.
- Provide structured patient education on health coverage, engage in follow-up conversations, and offer renewal assistance for enrolled individuals.
- Attend and successfully complete all required training programs and participate in ongoing conference calls, webinars, and other professional development opportunities.
- Accurately provide required reporting to track goal achievement and client satisfaction.
- Identifies locations and strategic partners in the community for concentrated outreach efforts.
- Continually identifies hard-to-reach or underserved populations within Adams County and strategizes ways to increase medical assistance benefits to Adams County residents, with a focus on the Spanish-speaking, refugees, and asylee communities.
- Establishes relationships with community-based organizations, employers, schools, childcare providers, health care providers, faith-based, and various community agencies reaching hard-to-reach populations.
- Attends and coordinates coverage at outreach events, including maintaining inventory of outreach materials and maintaining timely, accurate and complete records of program outreach activities and statistics.
- Supports the development and implementation of bilingual curriculum for enrolling in and using health insurance.
- Partners with local agencies and community-based organizations to provide health literacy classes to target populations.
- Actively participate in meetings, collaborations, planning, and outreach activities within the Health Equity & Strategic Initiatives Division and Adams County Health Department.
- Performs other related duties and responsibilities as required, including potential activation during a public health emergency.
- Maintain Certified Application Counselor training and certification status to perform duties.
- Excellent communication skills and ability to build and maintain stakeholder relationships to serve diverse client populations and create referral networks.
- Self-directing and able to work at multiple levels to serve clients effectively and timely.
- Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA) including knowledge of confidentiality practices for Personally Identifiable Information (PII) and Personal (also known as Protected) Health Information (PHI) standards.
- Collects data utilizing various tracking tools that have been developed to monitor performance.
- Interpersonal skills that promote partnership and collaboration among agencies and others throughout Adams County working on client outreach and education.
- Ability to effectively coordinate and plan with neighborhood groups, non-profit organizations, county departments, and municipalities.
- Desire to serve hard-to-reach populations within Adams County with a compassion and understanding.
- Willing and able to travel throughout the county and occasionally work evenings and weekends, as required for outreach events.
- Perform a wide variety of administrative and coordination duties with little or minimal supervision.
- Knowledge in health coverage assistance programs, with a focus on the Connect for Health Colorado marketplace and OmniSalud.
- Adheres to Adams County Health Departments Mission, Vision, Norms and Values.
- Ability to communicate clearly and concisely in Spanish and English, both orally and in writing.
- Proficient in Microsoft Word, Excel, Outlook, and power
- A High School Diploma or G.E.D. is required.
- Requires a minimum of three years’ experience in customer service or customer-facing role.
- Requires one year experience with accurate, time-bound data entry.
- Spanish speaking highly preferred – We offer language pay, which is added to your base salary upon passing a proficiency test.
- Bachelor’s Degree in a healthcare profession, education, social work, or a related field.
- At least two (2) years of experience providing application assistance Connect for Health Colorado is highly preferred.
- Previous experience working with communities who primarily speak a language other than English.
- Previous experience using Colorado PEAK for public benefits enrollment.
- Previous experience with marketing, social media, and public information campaigns.
- Previous experience developing and teaching health education curriculum.
- Must possess a valid Colorado Driver's license.
- Must pass a criminal background check.
Salary : $49,899 - $69,846
