Service Writer

Adams Sanitation is a fast-growing waste hauler serving residents and businesses in Northwest Florida providing a full range of waste and recycling collection and disposal services. At Adams, safely exceeding customer expectations while supporting the communities that we serve is what drives us every day. Our fast-growth and team focused environment makes us a great place to work for dynamic, self-motivated people.

Job Purpose

• Ensures efficient and effective service operations within the shop.
  
  

Tasks

• Coordinate and prioritize service requests to ensure timely and efficient service.
• Compile service tasks for technicians on a daily schedule.
• Receive service-related issues and complaints, escalating to the Fleet Manager as necessary.
• Responsible for ordering, delivery, and tracking of supplies or parts to expedite flow of materials.
• Calculate figures, such as required amounts of labor or materials, using pricing schedules, adding machines, calculators, or computers.
• Compile and prepare documentation related to maintenance and repair orders.
• Track and compile repair information so that status reports can be completed.
• Confer with department supervisors or other personnel to assess progress and discuss needed changes.
• Contact suppliers to verify shipment details.
• Establish and maintain vehicle preventive maintenance schedules
• Distribute work orders to departments.
• Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
• Maintain files, such as maintenance records, annual DOT inspections, bills of lading, or cost reports.
• Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
• Requisition and maintain inventories of materials or supplies necessary to meet repair demands.
• Utilize Fleetio or other fleet management software to track repair compliance and communicate needs to mechanics.
• Track, store, and replace necessary part inventory as necessary.
• Report and update availability and repair status.
• Analyze business processes and identify opportunities for improvement through software solutions.
• Create and update documentation and user guides for common issues and solutions.
• Provide training and guidance to users on software applications, system functions, and best practices.
• Provide daily status updates to ops.
  
  

Requirements

• To be able to sit, stand, walk.
• To work in an environment that often smells musty, putrid, or rancid.
• Ability to lift 50 lbs.
• To work near moving mechanical parts.
  
  

Qualifications

• High school diploma or equivalent; additional education or certification in automotive technology or a related field is a plus.
• Proven experience within an automotive or service shop environment
• Strong organizational and multitasking skills with the ability to manage multiple service requests simultaneously
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and software, including service management systems and office applications.
• Knowledge of automotive systems, particularly diesel repairs, and terminology is beneficial.
• Drug test Required
• Background Check Required
  
  

The Pay Range For This Role Is

20 - 20 USD per hour(Milton)