What are the responsibilities and job description for the Service Writer position at Smith Motorworks Inc?
Job Overview
We are seeking a detail-oriented and customer-focused Service Writer to join our team. The ideal candidate will serve as a vital link between our customers and the service department, ensuring that all vehicle service needs are accurately communicated and addressed. This role requires strong mechanical knowledge, excellent communication skills, and a commitment to providing outstanding customer service in a fast-paced environment.
Duties
- Greet customers and assess their service needs by asking relevant questions regarding vehicle performance and issues.
- Accurately document customer concerns and relay information to technicians for diagnosis and repair.
- Provide estimates for services required, including parts and labor, while explaining the necessity of repairs in an understandable manner.
- Maintain detailed records of services performed on vehicles, including any follow-up actions needed.
- Coordinate with technicians to ensure timely completion of services while keeping customers informed about the status of their vehicles.
- Handle customer inquiries and complaints professionally, striving for resolution and satisfaction.
- Promote additional services or products that may benefit the customer based on their vehicle's condition.
- Stay updated on industry trends, dealership policies, and new products to provide informed recommendations.
Requirements
- Strong mechanical knowledge with experience in vehicle maintenance or auto service management preferred.
- Familiarity with air brake systems, shocks struts, auto body repair, and general mechanic skills is highly desirable.
- Previous experience in a dealership environment is a plus.
- Excellent sales skills with the ability to communicate effectively with customers about their vehicle needs.
- Strong organizational skills with attention to detail to ensure accurate documentation of services performed.
- Ability to work collaboratively within a team while maintaining a focus on customer satisfaction.
- Proficient in using computer systems for service management and documentation.
If you are passionate about automotive service and enjoy working in a dynamic environment where you can make a difference for customers, we encourage you to apply for this exciting opportunity as a Service Writer.
Job Type: Full-time
Pay: From $32,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Panama City Beach, FL 32407 (Required)
Ability to Relocate:
- Panama City Beach, FL 32407: Relocate before starting work (Required)
Work Location: In person
Salary : $32,000