SUMMARY

Under general direction, provide support, oversight and training on web based Medisked system across the agency. Update system information, liaise with vendor on open tickets and provide reports to agency programs and support departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Medisked Technician will include, but are not limited to the following:

• Provide support and training to all staff on Medisked system.
• Responsible for managing open tickets and completion of work needs to resolution.
• Participate in the ADAPT of the Hudson Valley Medisked Implementation Team.
• Configure Medisked and build programs to meet organizational requirements.
• Responsible for the Help Desk and requests for technical support.
• Develop reports as assigned. Examples include but are not limited to reporting on expiring plans, unit report, etc.
• Perform additional job-related duties as requested by supervisor.
• Training and orients new users to the system.
• Manage employee and individual related changes consistent with policy for onboarding individuals and managing changes.
• Monitors essential elements for billing in the Medisked system.
• Daily reviews dashboard exception reports and follows up as appropriate.
• Work with other departments including Human Resources and Finance to ensure collaboration of system.
• Maintain computer interface between the Article 16 Nexgen and Medisked system.
• Requires regular travel to ADAPT locations.
• Performs other duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, write, speak and understand English
• Familiarity with how to operate a computer
• Good interpersonal skills necessary to interact effectively with coworkers, employees, users, vendors etc.
• Understands the billing requirements for services in which the system is used
• Work independently, prioritize work load and manage multiple tasks simultaneously
• Good organizational and problem-solving skills
• Ability to follow direction and follow through
• Communicate with a diverse group of people at various levels within the organization

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required; Bachelor’s Degree preferred
• Some familiarity with Medisked platform
• Some prior experience working in programs that support individuals with Developmental Disabilities

LANGUAGE SKILLS

Ability to read, write, speak and understand English. Ability to read, analyze, and interpret reports and documents. Ability to respond to common inquiries, concerns or complaints from employees and customers. Excellent written and verbal communication skills required.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Basic understanding of statistics.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Ability to resolve conflicts and mediate stressful situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee frequently is required to walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift, move and position adults or children in beds, wheelchairs, toilets, showers, vans, etc. Frequent stooping, bending, kneeling and pushing and pulling of heavy objects such as furniture and/or wheelchairs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to a normal office setting with little or no discomfort due to noise or temperature. Some walking, bending and standing required in order to photocopy, access files and so forth; work may be performed under pressure and may be, at times, mentally fatiguing; ability to sit for long periods of time necessary. May be expected to travel to multiple program sites. May include monitoring of Medisked during evening and weekend hours.

Rate $24.73 Per hour