What are the responsibilities and job description for the Junior Technical and Procedures Writer position at Adaptation?
Junior Technical and Procedures Writer
Location: New York City – Hybrid on-site and remote role
Company Overview:
This is a contract role supporting a NYC-based healthcare insurance company seeking to establish a new technical and procedures writing team to support the implementation of a Core Operating System. This project will focus on documenting critical functions, including Medical Management, Claims, and other healthcare-related processes.
Job Responsibilities:
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Conduct interviews with key client subject matter experts to extract relevant business processes, procedures, and policy information necessary for documentation.
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Document detailed business processes and procedures, creating clear process workflows.
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Review and extract valuable information from legacy documents and collaborate with subject matter experts.
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Produce documentation that communicates business processes and procedures clearly, both in text and through graphical representations.
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Edit and review documents to ensure clarity, conciseness, and ease of understanding.
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Identify inconsistencies in business documentation across various functions.
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Highlight missing elements in business documentation.
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Track the status of all documents, managing drafts, reviews, and final versions.
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Provide weekly status reports for each document, ensuring completion by deadlines.
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Maintain a strong attention to detail throughout the documentation process.
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Apply formatting and proofreading skills consistently in all documentation.
Skills Requirements:
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Bachelor’s degree in a related field.
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Experience in the Insurance and Healthcare industries is required.
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Ability to work collaboratively within a team environment.
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Excellent written and verbal communication skills.
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Understanding of documentation editing standards.
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Experience with managing and coordinating document branding.
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Basic knowledge of healthcare terminology.
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Self-starter capable of managing documentation deliverables.
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Flexibility to adapt to diverse project priorities and deadlines.
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Familiarity with insurance and/or healthcare operations-related software language.
Software Skills Required:
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
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Experience with SharePoint or similar document management systems.
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Proficient in Adobe Acrobat Suite.
