What are the responsibilities and job description for the LCPTracker Service Support Specialist position at Adaptive Construction Solutions?
Position Title: LCPTracker Service Support Specialist
Location: Houston, Texas
Pay/ Benefits: $55,000 to $60,000 per year salary plus full benefits package.
Key Responsibilities:
- Provide front-end support to subcontractors and contractors using LCPTracker for payroll reporting and compliance.
- Conduct presentations and training sessions for subcontractors on LCPTracker functionalities and tasks.
- Guide contractors and subcontractors through the process of uploading payrolls into LCPTracker and completing required payroll-related tasks.
- Troubleshoot and resolve basic system issues related to payroll entry and reporting.
- Manage user access by creating and maintaining login credentials for subcontractors.
- Ensure compliance with local, state, and federal labor laws regarding certified payroll reporting.
- Collaborate with internal teams to improve processes and enhance user experience.
- Document and report system issues to the appropriate support teams for resolution.
- Stay updated on industry regulations and best practices related to LCPTracker and certified payroll compliance.
Qualifications:
- Experience in LCPTracker software support, payroll compliance, or a related field.
- Knowledge of construction industry labor compliance requirements is a plus.
- Strong technical aptitude with the ability to troubleshoot and assist users with software-related inquiries.
- Excellent verbal and written communication skills.
- Ability to lead training sessions and effectively present information to groups.
- Strong organizational and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Ability to work independently and as part of a team in a fast-paced environment.
Salary : $55,000 - $60,000
