What are the responsibilities and job description for the Operations Support Specialist position at FIRST SERVICE CREDIT UNION?
Role: Provide back-office support to other credit union departments. Process in and out-going mail. Order supplies for the entire organization. Process mobile deposits. Responsible for all aspects of document preparation, document scanning, indexing to member number, filing credit agreements; signature cards; OD notes; Powers of Attorney, records retrieval, closed account records maintenance, and merger documentation-scanning and maintenance.
Essential Functions & Responsibilities:
- Processes all returned mail and scans all membership and account updates into the central imaging system.Process and distribute all incoming mail and interoffice mail bags for courier service.Process all outgoing mail including notices, loan coupons, CD renewals, and other credit union correspondence.Process credit union returned mail and update the core data processing system with correct member addresses.
- Handle all aspects of mobile deposit processing include check review, reversals, holds, extended holds, and release of funds. Accurately processes members' deposits, loan payments, and credit card payments.
- Log and report all suspected fraudulent items according to established procedures.Balance all financial activity on a daily basis, and upload processed checks to the central clearing house. Review reports from the core system, governmental agencies and other sources to verify accuracy of data and compliance with all regulations.
- Maintain credit union supply room. Oversee the purchase and replenishment of break room supplies, as well as review and process office supply orders for the branches and main office.
- Perform other job duties as assigned.
Performance Measurements:
1. To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
2. To timely image documents for all designated centers.
3. To ensure correct files are pulled and forwarded to other departments
4. To retrieve documentation for all departments within 24 hours of the request.
5. To ensure all deposited items are posted accurately and that potential fraud is captured and reported.
6. To accurately purge files after retention period has been met.
7. Accept individual accountability and responsibility for success of FSCU which includes meeting assigned goals/projects.
Knowledge and Skills:
Experience - One month to twelve months of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills - Normal courtesy in dealing with others is required. Work involves minimal contacts, usually within the organization. Contact involves routine, non-sensitive issues. Member or vendor contact is limited to incidental contact.
Other Skills:
Physical Requirements - While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area.
-Reach, grab, sort.
-Communicate in person and via telephone with others.
-Identify and recognize small font communication.
-Ability to transport a minimum of 10 pounds.
