Sales Operations Manager

About Adaptive Security

Adaptive is a rapidly growing cybersecurity company founded by Brian Long and Andrew Jones. Founders of two previous successful ventures like TapCommerce (acquired by Twitter) and Attentive (Forbes Cloud Top 10 and ranked as the third fastest-growing tech company in the U.S. by Deloitte), Brian and Andrew have a track record of creating over $7B in startup value. They founded Adaptive to help businesses defend against the rapidly evolving cyber threats posed by generative AI.

Adaptive has two flagship products, Adaptive Phishing and Adaptive Training. Our Phishing platform is used to simulate AI-driven attacks across email, SMS, chat, and voice to identify vulnerabilities. Adaptive Training delivers personalized and engaging content on emerging threats like deepfakes and smishing. Trusted by leading banks, tech companies, and healthcare organizations, Adaptive’s mission is to protect people and businesses from AI-powered cyberattacks by staying ahead of attackers with innovative solutions and global reach.

About the Role

We’re looking for a highly analytical process-minded Sales Operations Manager to join our GTM team in New York. You will play a critical role in ensuring the effectiveness of our sales organization by tracking performance, delivering data-driven insights that shape our sales strategy, and optimizing our CRM. You’ll work closely with our leadership team to support revenue growth and operational excellence.

Responsibilities

• Build and manage performance dashboards in Salesforce to track key sales metrics at the company and individual level.
• Analyze pipeline progression and deal data to uncover insights that inform sales strategy—helping us understand why we win or lose deals and what factors impact deal velocity.
• Maintain and update revenue forecasts throughout the quarter to ensure accuracy and predictability.
• Own Salesforce administration, including building efficient workflows, ensuring data integrity, and optimizing processes for scalability.
• Design and maintain sales territories for Account Executives (AEs), ensuring fair distribution and defining a process for resolving disputes.
• Support AEs with the tools, training, and onboarding they need to succeed.

Qualifications

• 4 years of total experience, with at least 2 years in a Sales Ops / RevOps role.
• Experience working at a SaaS company.
• Strong Salesforce administration skills, including building reports, dashboards, and workflows.
• Analytical mindset with experience in pipeline analysis, forecasting, and sales process optimization.
• Ability to collaborate with cross-functional teams and effectively communicate insights to sales leadership.
• NYC-based (this is an in-person role).

What We Offer

• An opportunity to work on a challenging product that will impact millions of people
• A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
• A supportive, inclusive environment where every team member's contribution is valued.

Compensation & Benefits

• Competitive compensation and a fantastic office atmosphere.
• Premium healthcare and wellness benefits.