Technical Writer Job at Adaptive Technology Insights in St Louis

Job Summary : We are looking for a

Technical Write

to support

cross-functional IT teams

by developing and maintaining

IT operational standards, documentation, and process workflows . The ideal candidate will have

strong technical writing skills, analytical capabilities, and IT knowledge , with experience in

IT service management (ITSM), process documentation, and operational improvements .Key Responsibilities : Create, update, and maintain

IT operational standards, SOPs, and best practices .Develop user guides, technical documentation, and process workflows for

IT teams and business users .Ensure clarity and consistency in

IT policies, security guidelines, and system documentation .Utilize tools like

Confluence, SharePoint, Git, or other document management platforms .Work with

IT teams to document Incident, Change, Problem, and Release Management processes .Assist in

workflow automation and standardization of IT operations .Collaborate with

IT engineers, DevOps teams, and system administrators

to document tools, architectures, and integrations.Facilitate discussions with

cross-functional IT teams and business stakeholders

to gather documentation requirements.Ensure alignment of documentation with

IT governance, compliance, and security policies .Provide

training materials and knowledge transfer

to IT teams as needed.Qualifications & Skills : Required : Bachelor’s degree

IT, Computer Science, Business Analysis, Communications, or a related field .1-3 years of experience

technical writing, business analysis, or IT documentation .Strong knowledge of

ITSM, ITIL processes (Incident, Change, Problem, Release Management) .Hands-on experience with

technical documentation.Proficiency in

Confluence, SharePoint, JIRA, ServiceNow, Visio, Lucidchart, or similar tools .Ability to translate

technical IT concepts into clear, structured documentation .Excellent communication and stakeholder management skills.