What are the responsibilities and job description for the Concierge position at Addington Place of Shoal Creek?

Job Description

About Arvum Senior Living

Arvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin . Our company, which was built on our “Pillars of Excellence,” employs hundreds of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents.

We provide on the job training with no experience required for most positions.

We offer rewarding career opportunities that include :

Competitive wages
Access to wages before payday
Flexible scheduling options with full-time and part-time hours
Paid time off and Holidays (full-time)
Full benefit package including health, dental, vision and more (full-time)
401(K) with employer matching
Paid training
Opportunities for advancement
Meals and uniforms

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities :

Carries out telephone answering and reception duties as required.

Takes complete messages with pertinent information and communicates messages to the intended recipient.

Greets residents and visitors. Answers inquiries and gives directions.

Collates brochures for the marketing department.

Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.

Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.

Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.

Maintains and keeps desk and entry area neat and organized.

Organizes, distributes mail to residents, Executive Director and Department Coordinators.

Maintains resident forms for miscellaneous credits.

Maintains adherence to all company personnel policies and established operating policies and procedures.

Other duties as assigned.

Qualifications :

High school diploma or general education degree (GED) preferred.

One to three years customer service experience and / or training; or equivalent combination of education and experience.

Benefits :

In addition to a rewarding career and competitive salary, Arvum offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D / V

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